Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info.shopper52@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info.shopper52@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info.shopper52@gmail.com.

Note: All Products Are Insured against theft and damages incurred during transit. If you receive a package that is open or looks to have been tampered with, do not accept it. Contact shopper52.com Customer Care cs@shopper52.com, and we will have the issue quickly resolved.

 

Product Replacement & Refund Guarantee:

If I'm not satisfied with the product?
If you are not satisfied with the product you have to raise a claim within 24 hours. You (Customer) have to return the product in the original packing as you received from us (shopper52.com). A customer has to ship the product from their side within 48 hours from he/she received the product. In this case Shipping charges are non-refundable.

If I received damaged product?
Don't worry, our quality checking team checks the product assure the product quality before a delivery, in case if you have received an item in damaged condition you need to email us the images of the damaged product within 24hrs to be eligible for transit insurance coverage. Please send pictures of the damaged product at cs@shopper52.com

What is Refund Process?

If you want a voucher/Coupon, the same would be sent to you within 24 hours and you can use it to purchase another product on shopper52.com. If you want the amount back, we will refund the money the way the payment was made. If the payment was by Credit Card or Net-Banking, we will refund the Credit Card or Net-Banking account. If the payment mode was Cheque or DD, we will send you a cheque (not a DD). In the case of COD payments, the same will be refunded by cheque. Cheques will be sent only to the billing address of the customer. Typically refunds are processed in less than 10 working days but in the case of payments by Cheque or DD, it may take a few extra days for the cheque to be delivered to your billing address, and for the funds to be credited to your account, once you deposit the cheque.

This policy is only for customers in India and we won’t be able to provide exchange, returns or refunds to our international customers due to prohibitive shipping costs.

 

Mobiles and Cameras: The packet seal must be intact. Once unsealed, the product cannot be returned unless for any manufacturing defect. In the case of Imported Unlocked handset, we will only be to provide a replacement warranty for 7 days against any manufacturing defects.

When you buy our products your purchase is covered by our under 30 Days Replacement Guarantee in case you receive a defective product or a product other than specified on the site. In the case of manufacturer warranty items, the items come with a Vat paid the bill and can be replaced at any service center across India. In the case of a seller warranty Products, you can refer the rules for the same on the specific product page.

Return the product through any courier service. All return shipping will be borne by the buyer The refund/replacement process will be initiated once we have received and verified the product(s). You would be called and our executive would ask you if you want a refund voucher or you want the amount back.

Shipping Charges and COD Charges are non-refundable.

To return a product you need to follow these steps:

It's very simple put the product in its original packaging mention your order number on a paper and insert the original invoice Seal the package properly Send the Parcel.